Tavelo

Help

Tavelo Support

Tavelo helps restaurants take orders by QR code, manage reservations, and run loyalty programs. If you are a restaurant partner, a guest, or a service provider verifying Tavelo, this is how to reach us.

Contact

Email support

How we can help

  • Restaurant partner support

    Setup, menus, tables and QR codes, staff accounts, kitchen displays, and day-to-day use of the Tavelo dashboard.

    Write to us

  • Customer & reservation support

    Questions about a table reservation or an order placed through Tavelo. For changes to a specific booking, you can also contact the restaurant directly.

    Write to us

  • Wallet & loyalty support

    Help with loyalty programs and digital loyalty cards in Apple Wallet or Google Wallet, where a restaurant offers them.

    Write to us

  • Account access & technical help

    Sign-in problems, invitations, password resets, or anything that does not work as expected.

    Write to us

When you write to us

  • Tell us the restaurant name and, if relevant, the table, order, or reservation the question is about.
  • Describe what happened and when; a screenshot often helps.
  • Never send passwords or one-time codes — Tavelo support will never ask for them.

How we handle personal data is described in our Privacy notice.